Refund Policy
Refund Policy
Full refunds for eligible products within 30 days. Last Updated: 21st May 2026
Refund Eligibility
You may be eligible for a refund if:
- The product is returned within 30 days of delivery in its original, unused condition
- You received a defective, damaged, or incorrect product
- The order was cancelled before shipment
- Delivery failed and the package was returned to us
Non-Refundable Cases
Refunds will not be issued in the following cases:
- Products that have been opened, used, or partially consumed
- Returns initiated after 30 days from delivery
- Products damaged due to misuse or improper storage by the customer
- Change of mind after product has been dispatched
- Shipping charges (unless due to our error)
Refund Process
1
Submit Refund Request
Email [email protected] with your order ID, reason, and photos (if damaged)
2
Review (2–3 Business Days)
Our team will review your request and send an approval or further instructions
3
Return the Product
Ship the product back to our warehouse as per the instructions provided
4
Refund Initiated
Once we receive and inspect the product, refund is processed within 5–7 business days
Refund Method
Refunds are credited to the original payment method used at the time of purchase:
- UPI / Net Banking / Debit Card: 5–7 business days
- Credit Card: 7–10 business days (depending on your bank)
- Wallet: 2–3 business days
- Cash on Delivery orders: Refunded via NEFT/IMPS to bank account provided by customer
Cancellation Policy
Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel, contact us immediately at [email protected] or call 1800-309-3307. Once shipped, the order cannot be cancelled — please follow the return process instead.
Refund Query?
Contact us at [email protected] or call 1800-309-3307 (Mon–Sat, 9 AM – 6 PM IST)